I have experience writing customer-facing user documentation for mobile apps (iOS and Android) and supported the mobile app engineering team in this capacity. I developed a brand new set of documentation for our newly redesigned mobile apps as previous documentation did not exist, outside of a few random guides in the Support Center docs.
The techwriting team assisted with portal setup in Redocly and building custom react components (like the automatic OS detection and docs toggle switch). Responsibilities included the following:
- Technical Writing: quick start guides, user how-to guides, FAQs, general learning/informational materials, update support center docs to point to new mobile docs, templates for how-to guides, CSS formatting
- Accessible Site Design (UI/UX): information architecture, captions, UI screen captures from Figma, responsive design for different break-even points (iPhone, iPad, PC), native integration into apps webview feature, SEO setup for new mobile docs site, HEAP analytics tracking setup, custom MDX components for toggle switch and page availability @ main menu level
- UX Research: app testing using TestFlight and Google Play Console, prototyping for website features and UI functionality, UI design feedback cycles with mobile designer and mobile engineering team, survey data collection from internal beta testers, worked closely with mobile team QA tester to ensure functionality and accuracy
I had the pleasure of working under Cynthia as my manager at Unstoppable Domains. Cynthia is an exceptional leader, mentor, and technical writer. She consistently provided clear direction and guidance while fostering a positive and productive work environment. I was able to thrive and develop my skills under her leadership. Cynthia is a skilled communicator and is always available to answer any questions or concerns. She has a remarkable ability to lead a team and effectively manage projects, with an eye for detail and ensuring the team is constantly working to meet deadlines and exceed expectations. As a technical writer, Cynthia could clearly and effectively communicate complex technical information to both technical and non-technical audiences.
Solomon Esenyi, Former Technical Writer & Developer Advocate, Unstoppable Domains