I have experience writing developer documentation, improving developer-focused products and developer tooling, building developer portals, and leading developer experience (DX) research. Primary responsibilities included:
- Developer Tooling: integration guides, API reference, openAPI specs, SDKs and libraries, tutorials, troubleshooting guides, high-level overviews, user flow diagrams, FAQs
- DX Research: user personas, survey design, usability testing, developer interviews, heuristics, wireframing, prototyping, clickstream analytics, A/B testing, journey mapping
- Information Architecture/Knowledge Management: developed DevPortal roadmap, OKRs, and KPIs; drafted pitches, PRDs, and dev docs; developed and maintained team knowledgebase (e.g., team charter, style guide, internal guides), research database (e.g., research plans, interview guides, usability reports), and technical docs audit process; conducted metrics and analytics tracking, funnels, and information architecture reviews; established and maintained documentation request workflows; managed outside vendors; coordinated cross-team projects
Cynthia is highly proactive and driven leader who cares deeply about her team and their impact. Months before I joined Unstoppable Domains as Head of Product Design, Cynthia identified a need to improve developer tools; she took ownership of conducting usability studies and testing with developers to improve technical documentation. When I joined to help stand up our user research practice, I was impressed with Cynthia’s initiative— she had already designed and integrated well-defined processes and frameworks that were easy to scale a larger practice on. Cynthia is extremely thoughtful and thorough with her work. When she sees an opportunity for improvement, she’ll gather and articulate relevant evidence and context to help teams understand the problem space and need. She’s a natural communicator and facilitator, and I found her to be an absolute joy to work with. In addition to being incredibly organized, she’s also a leader who fearlessly advocates for her team and the importance of designing a great customer experience. Cynthia is an absolute gem and the kind of top talent you want leading and driving progress on your team.
Ally Hwang, Former Head of Product Design, Unstoppable Domains
When Cynthia joined Unstoppable Domains, we didn’t have decent documentation except for a few unlinked guides. She joined the company with one of the most complex domains in IT (blockchain and blockchain domains specifically), and she contributed to the docs from Day 1. Cynthia rebuilt our docs almost from scratch and initiated and migrated documentation to the new content management system. Cynthia improved the look and feel of documentation and built a whole docs team and organization within the company from scratch. Cynthia is constantly finding a way to improve documentation and UX by conducting user research and A/B tests. Cynthia is a self-starter. She can build a whole docs org from scratch, and she is proactively looking for ways to achieve goals.
Kirill Beresnev, Senior Blockchain Engineer and Former Head of DevTools, Unstoppable Domains
I’ve been working with Cynthia as a manager and colleague, and I can be sure – she is the best Technical Writer I’ve worked with.